Frequently asked questions

Short answers about how Softa.uz works, payment, the wallet and your account. General information: About Softa.uz.

What is Softa.uz?

A marketplace for IT and creative services in Uzbekistan. It has listings for services, ready-made software and startups, and specialists' profiles. The price and deadline are agreed in chat, and the payment is held in the wallet until the work is accepted. The service is run by Core Team.

Does Softa.uz cost anything? Is there a commission?

For now, using Softa and contacting people is free. There is no commission — not on orders, top-ups or withdrawals.

How is payment protected?

When you accept a specialist's price offer, the amount is held in your wallet. It goes to the specialist when you accept the work. If delivered work gets no response within 72 hours, it is accepted automatically.

What if I don't like the work, or something is wrong?

Before you accept the work, you can send it back for revision, or report a problem on the order and describe the reason. The Softa team reviews the problem and either returns the amount to your wallet or releases it to the specialist. While a problem is under review, the 72-hour automatic acceptance does not apply. If the specialist cancels the order, the amount returns to your wallet in full.

How do I top up my wallet?

Profile → Wallet → Top up. The payment goes through Click, and card details are entered only in Click and never reach Softa.

How do I withdraw money to my card?

Profile → Wallet → Withdraw. You withdraw your current balance (the part not held for an order) to your card. The minimum is 10,000 so'm, but a current balance below that can be withdrawn in full. There is no commission. Each request is processed by hand, and you can have one request at a time.

How do I sell a service or software?

You fill in a specialist profile once: it says what you do and which areas you work in. A profile can represent an individual or a company. After that you can post service and software listings. There is no separate role to choose.

What do I need to sign up?

You must be at least 18 years old. You can create an account with Google or Telegram, and on iPhone with Apple too. You can browse the catalogue without an account; you need one to send messages, place orders and post listings.

What is a startup listing?

A startup listing is only an announcement of a project looking for partners, a team, funding or a sale. Softa takes no part in raising funding or in selling or buying startups and does not arrange such agreements: they are made directly between users, outside Softa. The wallet and offers pay only for services and software. You can post a startup listing without a specialist profile.

What are listings marked “Sample”?

They are samples posted to show how the catalogue works. They are not real offers: the Softa team reads and answers what you send them, and you cannot place an order with them or pay them.

How do I report or block someone?

Choose Report in the menu on a listing or profile page. In a conversation, the menu at the top lets you report the user or block them. Reports are reviewed within 24 hours. New messages from a person you block are not delivered to you, and their listings, profile and reviews are hidden from you. Blocking does not stop an order already in progress with that person: you can still accept the work or report a problem.

Which devices does Softa work on?

In the browser at softa.uz, in the Android app on Google Play and in the iPhone app on the App Store. The website and the apps are in Uzbek, Russian and English.

How do I delete my account?

Profile → Delete account. An account cannot be deleted while an order is unfinished or the wallet holds money: finish the order and withdraw the money first. Details: Delete your account.

How do I contact Softa?

Write to ooo.core.team@gmail.com. We usually reply within 1–2 business days. Reports of objectionable content, abuse or fraud are answered within 24 hours. We never ask for a password, SMS code or card number by email or chat.